While all attempts are made to maintain published prices, they may be subject to change at the discretion of The Roo Brothers management. Once a deposit has been paid against an invoice, no revision to fees will occur unless the conditions and/or requirements of the quotation are altered. Prices quoted excludes GST, unless otherwise specified.

Confirmation of Booking

The Roo Brothers consider confirmation of your event upon receipt of these terms and conditions signed by you and accompanying payment of the requested deposit by the due date specified. Failure to adhere to this procedure may result in Roo Brothers being forced to cancel the event and/or venue hold

The Indemnity

The client uses and occupies any venue booked on their behalf by The Roo Brothers at their own risk. The client hereby indemnifies The Roo Brothers and agrees to keep The Roo Brothers indemnified against all actions, suits, proceedings, claims and demands, costs and expenses whatsoever which may be taken or made against The Roo Brothers and /or incurred arising out of injury or damage to any person or property from or during the use of The Roo Brothers facilities

The Payment Terms

As many costs are incurred on your behalf prior to the event date, The Roo Brothers have the following payment terms:

* A deposit, based on a minimum of 25% of total quotation costs, is required to confirm your event (where venues are booked on your behalf, a larger deposit may be required).

* Full prepayment of all known costs (including estimated beverage costs, where applicable and any applicable bond amounts) is payable at least 2 (two) working days prior to your event.

* Where beverage consumption is applicable, the client agrees that consumption will be charged according to The Roo Brothers consumption records.

* Any outstanding amounts remaining at the completion of your event will be deducted from the food and beverage bond; subject to any variation of previously agreed event details (as per final event order).

* Outstanding accounts may incur a charge of an additional 15% of the total invoice, if the final invoice as not been received with in 30 days

* Exceptions to this clause may occur in the instance that a venue cancellation fee applies. Venue cancellation charges will be the responsibility of the client in the instance that The Roo Brothers are unable to rebook the venue for the previously agreed date.

* Venue bookings will remain in the name of The Roo Brothers.

Cancellation

In the instance that you need to cancel your event, the following conditions will apply:

• All cancellations must be made in writing
• If cancellation occurs more than 30 days prior to the event date, 75% of the deposit will be refunded
• If cancellation occurs 21-30 days (inclusive) prior to the event date, 50% of the deposit will be refunded.
• If cancellation is received less than 21 days prior to the event date, the cancellation fee will consist of the total deposit and all non refundable charges.
• Where circumstances beyond The Roo Brothers control prevent The Roo Brothers from fulfilling any obligations, The Roo Brothers will be released from this agreement without penalty.

The Confirmation of Guest Numbers

To ensure maximum value and efficiency for you, The Roo Brothers requires confirmation of minimum numbers attending your event at least 7 working days prior to the event date.

The final number of guests attending the event is required 5 (five) working days prior to the event.

If the confirmed number of guests increases by more than 5% less than 2 (two) working days prior to the event, a surcharge of 15% may apply on food and beverage charges for the additional guests. The Roo Brothers will endeavour to accommodate any requests at late notice, but, are unable to give a guarantee

The Staff Charges

Should your event brief fall outside our minimum numbers or package costing, a service charge will apply. Staff are charged at the following rates:

Monday to Saturday:
* Boardroom Waiter @ $44.00/hour
* Waiter @ $38.50/hour
* Supervisor @ $49.050/hour
Sunday and Public Holidays:
* Boardroom Waiter @ $55.00/hour
* Waiter @ $48.00/hour
* Supervisor @ $58.00/hour

Minimum call out charge for staff is 4 hours.
Minimum set up and derig time is 2 hours (based on event details)
Events finishing past midnight will incur a service charge (based on the above rates), charged for each staff member per hour or part thereof.

The standard staff ratio for events is:
* 1 staff member per 15 guests for a seated dinner
* 1 staff member per 20 guests for a cocktail function
* 1 supervisor per 200 guests (minimum 1 supervisor per event)
* 1 bar person per 150 guests (minimum 1 bar person per event)
If additional staff (above these staff ratios) are requested a charge may apply.

The Surcharges

Surcharges will apply for all events held on Sundays (15%) and public holidays (20%), this surcharge is calculated on the total food and beverage spend.

The Responsible Service of Alcohol/Disorderly Conduct

The Roo Brothers have a Responsible Service of Alcohol Policy. It is illegal to serve alcoholic beverages to any person who is intoxicated or who may attempt to drive a vehicle, and as such The Roo Brothers reserves the right to refuse service to such person and/or request the departure from the premises of such person. It is illegal also to serve beverage to any person under eighteen years of age and The Roo Brothers reserve the right to request suitable identification to this end.

We at The Roo Brothers will not permit or suffer any riotous, disorderly, offensive or improper conduct. Offenders will be asked to leave the event and may be escorted off the premises by a Roo Brothers representative or member of security personnel, if necessary the Police

The Damages

Neither The Roo Brothers or any venue booked on behalf of the client shall be liable for any loss or damage sustained by the client or by any person, firm or corporation supplying any client.

The client shall be responsible for the cost of making good any damage or loss caused to any venue booked on behalf of the client and The Roo Brothers buildings, furniture, fittings and equipment arising out of and in the course of the clients events.

The Venue Specific Terms & Conditions

In the instance where a venue(s) is booked by The Roo Brothers on behalf of the client, the client is also bound by the venue Terms & Conditions.

Payment of any fees and charges for The Roo Brothers services and venue facilities shall be deemed to be an acknowledgment and acceptance of those conditions. A copy of the venue specific Terms & Conditions is available from The Roo Brothers, on request.